How long is your shipping time?
This depends on where you are located. The shipping time to the US is about 7–15 working days and to other areas is about 10–20 working days.
Where is my order now?
To track your order, please go to:
Enter your tracking number and you can track your order.
What’s my tracking number?
After shipping out, customers will receive a shipping confirmation email with the tracking number included.
What’s the status of my order?
Customers will receive a confirmation email to certify that we have confirmed the order. It usually takes 1–3 days for processing, after which it will be shipped out. After shipping out, customers will receive a shipping confirmation email with the tracking number included.
To track your order, please go to:
Enter your tracking number and you can track your order.
I have not received any confirmation email.
For this matter, please send an email to support@lofisun.com
Please specify your invoice ID or the last 4 digits of your credit card and we will check it for you.
I want to return or request a refund!
For product returns or refunds, please read our Return Policy first.
If you still wish to proceed, please send an email to support@lofisun.com
Please specify your invoice ID or the last 4 digits of your credit card and we will process it for you.
How to apply a discount?
To use your discount, please first make sure that you have copied all letters and numbers correctly without any spaces. If it still doesn’t work, please contact support@lofisun.com
How to get my discount?
There are several ways to get discounts from our website:
- Join our Facebook group or follow our Instagram to enjoy the latest events and promotions!
- Log in to our website and register, then you can always receive the latest discounts via email!